Reference

Open legal terms before joining

Clear legal terms help you know what you accept before you open an account: eligibility, account duties, wallet records, data use, and how we handle disputes around Speed…

Account termsDANA record checksOVO wallet matchGoPay and QRIS receipts

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Check access rules for Indonesia

hero138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Legal clarity starts with the account step you take first: reading and accepting our terms before we create your wallet. We do not present access as universal; eligibility depends on local law, and we may refuse or pause an account when identity details, device signals, or

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transaction records do not match. Your DANA, OVO, GoPay, and QRIS activity creates records that help us verify wallet events, resolve disputes, and meet legal record duties. If a QRIS receipt or DANA transaction ID is missing, we may ask you to upload proof through Account
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> Help > Legal Request before we update a balance or close a complaint.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Reach us about legal requests

A legal request is handled faster when it arrives through the right path. Use live chat for account access questions during service hours, email for written requests, and the account form when…

Live chat Use live chat from 09:00 to 01:00 WIB when your legal question is tied to account access, identity checks, or payment records. Share your account email so we can match the request.

Email support Email our support desk for written legal requests, correction requests, or dispute documents. We answer in order, and we may ask for an account screenshot from Account > Profile before acting.

Account form Open Account > Help > Legal Request when you need to attach DANA, OVO, GoPay, or QRIS proof. The form keeps your file linked to your login and wallet history.

DATA CARE

Manage your data and account security

Legal handling includes the data you give us, the records your account creates, and the steps you can take when something is wrong.

Account data

We keep the data needed to identify your account, confirm logins, and manage wallet events. This includes your registered email, phone number, profile fields, and timestamps from account actions.

Payment records

DANA, OVO, GoPay, and QRIS records are used to trace deposits, withdrawal checks, and disputes. We may ask for a transaction ID or receipt when a wallet event needs matching.

Cookie use

Cookies help us keep your session active, remember language display, and detect repeated failed logins. You can clear browser cookies, but we may ask for a fresh login after that.

Security path

Use Account > Profile > Security to change your password and check recent access. If a login looks unfamiliar, contact live chat during 09:00 to 01:00 WIB.

Record retention

We keep account and wallet records as long as needed for service, dispute handling, and legal duties. When a record is no longer needed, we reduce or remove it according to our process.

Change requests

Ask for correction when your name, phone number, or payment proof is wrong. We may need a matching account login and a fresh screenshot before we change legal records.

Ask legal questions before you join

These questions cover the legal issues we hear before you open an account or while you manage one. They explain access, data requests, wallet records, cookies, disputes, and contact paths without sending you away from the page. If your case involves a live payment or account lock, use chat or the account form so we can see the exact record.

Access from Indonesia depends on local law. Before we create your wallet, you must accept our terms, use your own details, and understand that we may pause access when legal or identity checks fail.

Your wallet records are tied to your account, payment channel, and transaction proof. DANA, OVO, GoPay, and QRIS events may be checked when you ask about a balance, withdrawal, or dispute.

Open Account > Help > Legal Request and choose correction. Add the field that is wrong, the correct detail, and any matching proof. We may verify your login before changing stored records.

We may pause access when identity details, device signals, payment receipts, or login patterns conflict with our terms. The pause lets us check the record before allowing further wallet or lobby activity.

Yes. Cookies help keep your session active, detect failed login patterns, and support account security checks. If you clear cookies, you may need to log in again and confirm your account.

Use Account > Help > Legal Request and attach the DANA, OVO, GoPay, or QRIS receipt. Include the transaction time, amount, and your account email so we can compare the wallet record.

Our support team receives legal requests through chat, email, and the account form. Live chat runs from 09:00 to 01:00 WIB, while written requests are handled in order after account matching.

Open legal terms before joining

Reach us about legal requests

Manage your data and account security

Account data

Payment records

Cookie use

Security path

Record retention

Change requests

Ask legal questions before you join

01 Can I open a hero138 account from Indonesia?

02 What legal terms apply to my wallet records?

03 How do I ask hero138 to correct my account data?

04 Why can my account access be paused for legal checks?

05 Does hero138 use cookies for legal and security purposes?

06 How do I send a payment dispute with proof?

07 Who answers legal requests and when?

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